It is with great pleasure that I announce that we will begin offering curbside service on Monday, May 18. PLEASE READ THIS ENTIRE MESSAGE BEFORE YOU CALL FOR SERVICES!!!!
These will be the hours of service for the library beginning May 18, at least through the end of May:
Monday, 1-4pm: Library staff available at the library to answer phone and compile holds lists –no pickup at this time.
Monday, 4-7pm: Curbside pickup services.
Tuesday, 1-4pm: Library staff available at the library to answer phone and compile holds lists –no pickup at this time.
Tuesday, 4-7pm: Curbside pickup services.
Wednesday, 1-4pm: Library staff available at the library to answer phone and compile holds lists –no curbside pickup on Wednesday.
Thursday, 1-4pm: Library staff available at the library to answer phone and compile holds lists –no pickup at this time.
Thursday, 4-7pm: Curbside pickup services.
Friday, 1-4pm: Library staff available at the library to answer phone and compile holds lists –no pickup at this time.
Friday, 4-7pm: Curbside pickup services.
Saturday, 10-1: Library staff available at the library to answer phone and compile holds lists and Curbside Pickup.
Monday, May 25 is Memorial Day and no in-person library services will be available on this day.
The library building will remain closed to the public until further notice. Curbside pickup needs to be prearranged. You cannot just show up at the library and expect to get materials. There will be 3 ways to place holds on library materials. The first and most efficient way for you to place holds is to call the library at 815-589-2045 during the hours listed above. You may also email firstname.lastname@example.org to place holds. Finally, beginning Monday, May 18, you will be able to place holds in the online catalog again. Please note, only Schmaling patrons will be able to place holds on Schmaling items in the online catalog. It is expected that Interlibrary Loan services will not be available again for quite some time.
To best protect our patrons and staff, curbside pickup will be contactless. You will be asked to make an appointment for pickup, pull up in front of the 5th St. entrance, call the library to inform us of your arrival, and pop your trunk for a library staff member to place your holds in the trunk or asked to remain in your vehicle or on the sidewalk while a library staff member places your materials outside the 5th St. entrance for you to pick up. Please do not approach any library staff members making your curbside delivery. Staff members delivering items will be wearing masks and LATEX gloves. If you have an allergy to latex, please let us know when you call to place your holds.
Patrons will be limited to 10 items from upstairs (adult and young adult materials) and 20 items from downstairs (children’s department) per week. Patrons will be limited to 1 curbside pickup per week per household. Patrons may check out up to 5 DVDs per library card. All materials, including DVDs, will be due back in 4 weeks.
The book drop is now open for all materials to be returned, including DVDs. RETURNS WILL ONLY BE ACCEPTED IN THE BOOK DROP. We will not accept any in-person returns. If you have a game or something that absolutely cannot go in the drop box, please call the library to arrange for the item’s return. Upon removal from the book drop, returns will be quarantined for a minimum of 72 hours before they are checked in to ensure any viable traces of the virus on the materials have died. During this 72-hour quarantine, the items will remain checked out to you. When the items are checked in, they will be backdated and no fines will accrue.
As we realize this has been a difficult time for many financially, the library board has elected to waive all late fees through the end of June. We have also waived all outstanding fines on materials that have been returned. Replacement fees for unreturned items and items returned damaged and billed will remain on patron accounts. If, however, unreturned items are returned before July 1, fines on those items will be waived as well.
As this is a new service and we are unsure of the demands that this will have on the library, hours and terms of curbside service are subject to change due to demand. These terms are also subject to change based on health guidelines, state and federal mandates, and legal concerns.